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Privacy Policy

1. Introduction

EMCB Group (“EMCB Group,” “we,” “us,” or “our”) is a business services company that provides administrative, operational, and consulting support to service-based businesses, including cleaning companies, in the United States. Our services include, but are not limited to, virtual receptionist services, business coaching, bookkeeping, payroll coordination, compliance support, marketing coordination, and customer communication management.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when individuals interact with EMCB Group, including through our websites, applications, communication channels, and SMS messaging services.

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2. Information We Collect

We may collect the following types of personal information:

  • Name and business name

  • Phone number (including mobile numbers)

  • Email address

  • Business-related contact information

  • Account and service-related details

  • Communication records, including SMS and customer support interactions

We collect this information when users:

  • Sign service agreements or onboarding documents

  • Complete intake or registration forms

  • Communicate with us via phone, email, or SMS

  • Request support or information from EMCB Group

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3. Use of Information

We use collected information for legitimate business purposes, including:

  • Providing administrative and operational services

  • Managing client accounts and service delivery

  • Sending service-related notifications and reminders

  • Responding to inquiries and support requests

  • Compliance, recordkeeping, and internal operations

We do not sell, rent, or trade personal information to third parties.

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4. SMS Communications & Consent

EMCB Group uses SMS messaging solely for operational, administrative, and customer support purposes.

We collect mobile phone numbers only when users voluntarily provide them through clear opt-in methods, including but not limited to:

  • Completing onboarding or service intake forms that explicitly disclose SMS communications

  • Signing service agreements that include SMS consent language

  • Initiating an SMS conversation with EMCB Group by texting our business number

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information may only be shared with service providers or platforms used to deliver our services (such as messaging or CRM providers), strictly for operational purposes and under confidentiality obligations.

SMS messages may include:

  • Appointment reminders

  • Service confirmations

  • Account and administrative updates

  • Responses to support inquiries

Message frequency varies based on account activity.
Message and data rates may apply.

Users may opt out at any time by replying STOP.
For help, users may reply HELP.

EMCB Group does not send unsolicited messages, cold outreach, or promotional marketing SMS without explicit consent.

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5. Data Sharing and Disclosure

We may share personal information only:

  • With service providers or platforms used to deliver our services (such as communication or software providers), under confidentiality obligations

  • When required by law, regulation, or legal process

All third-party providers are required to safeguard information and use it only for authorized purposes.

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6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, or disclosure.

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7. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, and compliance obligations.

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8. Relationship to Flownect

Flownect is a software platform owned and operated by EMCB Group and may be used to support internal operations, client communication, and service management. Information processed through Flownect is governed by this Privacy Policy and applicable platform-specific policies.

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9. Your Rights

Depending on applicable laws, individuals may have the right to:

  • Request access to their personal information

  • Request corrections or updates

  • Request deletion of information, subject to legal obligations

Requests may be submitted using the contact information below.

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10. Updates to This Policy

EMCB Group may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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11. Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

EMCB Group

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